However, some customers have special needs that require a continuous supply of water for medical reasons.
It is important to us to serve the water needs of all of our customers. If you fail to provide any of the information above, your account will not be eligible for a sewer reduction. Please note that if the above criteria are met, only one sewer reduction adjustment will be given per calendar year. Further steps may be taken for us to verify a sewer adjustment be given, by sending a service tech to the property to verify there is a pool.You will be required to enter the date you stopped filling the pool along with the reading off of the meter.You will be required to enter the date you began to fill the pool along with the reading off of the meter.You will be required to specify whether it is an above ground, or below ground pool.You will be required to note the size of the pool and how many gallons it holds.You will need to complete the Sewer Adjustment Request Form and submit it to our Billing Supervisor – you can find the form on our website, or come into the office.You must call the office prior to filling your swimming pool.In order to be qualified for a reduction in your sewer cost, you will have to meet the following criteria: If you answered yes to both of these questions, you may be eligible for a one-time sewer reduction adjustment. Thinking about filling your swimming pool? Any remaining balance will be subject to accrue penalties if not paid by the current bill due date. Once the leak adjustment has been figured, the adjustment will be applied to the customer’s account and a letter will be mailed to the customer explaining how much of an adjustment was given. If the customer is on county sewer and the leak occurred inside the home, no sewer adjustment can be given because that water had to be treated. If the leak occurred outside the home and the customer is on county sewer, we will adjust the sewer portion back down to an average (no discounted rate is given). Leak adjustments take a minimum of two months to complete (maybe longer if it is new service and there is no history) and NCWSA only adjusts for the two highest months involved in the leak.ĭuring the period that the account is being reviewed, no penalties will accrue on the account however, monthly payments are required to keep the account in good standing.Ĭustomers will receive a discounted rate (currently $2.78 per thousand) for any water used over their twelve-month average prior to when the leak occurred. If you fail to provide a repair bill, you will not qualify for a leak adjustment. This paperwork can be forwarded to the Billing Supervisor by way of Customer Service, Mail, or Fax. Necessary paperwork includes a receipt, or repair bill showing where the leak was fixed accompanied by a Leak Adjustment Request Form that you can find at our office, or on our website. If a leak occurs on the residence side of the meter (anywhere from the meter to the home, or inside the home itself), a possible leak adjustment can be given.
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